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Oct 12, 2022

Founded in 2017, Pilot is a platform that offers bookkeeping, tax and CFO services for growing businesses. From a team of 10 to now 400, Pilot helps thousands of startups — crediting their speed, responsiveness and going above and beyond for customers as key to their growth.

We sat down with CEO & Co-Founder, Waseem Daher, who shared his biggest takeaways:


  • Be ‘in the weeds’. Stay close to the delivery of your product or service and know what your customer base is up to.
  • Engage with your customers. Talk to them to understand what they are thinking and feeling.
  • Move fast and get things done. Pick up on common themes from sales calls or support tickets and quickly address them.