Oct 12, 2022
Founded in 2017, Pilot is a platform that offers bookkeeping, tax and CFO services for growing businesses. From a team of 10 to now 400, Pilot helps thousands of startups — crediting their speed, responsiveness and going above and beyond for customers as key to their growth.
We sat down with CEO & Co-Founder, Waseem Daher, who shared his biggest takeaways:
- Be ‘in the weeds’. Stay close to the delivery of your product or service and know what your customer base is up to.
- Engage with your customers. Talk to them to understand what they are thinking and feeling.
- Move fast and get things done. Pick up on common themes from sales calls or support tickets and quickly address them.